Helpful Resources

We’re here to help! Take a look through our resource section to find helpful documents on all aspects of using your app effectively. Have questions about Festfeed? scroll down to read some FAQ’s

General FAQ's

What is Festfeed?

Festfeed is an experience management platform – a branded mobile app and online management solution for event producers.

The Status Quo – you rely on separate systems (email, signage, printing) to communicate with your guests before, during, and after events. Beyond name and email, you probably know little about the people who are actually attending your events, how often they’re attending, and what social influence they have. This limited data capture can make it difficult to promote your events effectively and demonstrate ROI to sponsors.

The Festfeed Platform – One branded mobile app that improves the guest experience at every one of your events. Push notifications, coupons, and powerful targeting options form the basis of two-way communication and create opportunities for you to grow your sponsorship revenue. By building a database of app users and reviewing real-time analytics, you can get an unparalleled view of the people attending your events.

Festfeed has been named one of the Top 12 Startups in Canada with Founders Under 24 and our talented team of designers, developers, and producers stretches from San Diego to Vancouver. Festfeed is building for the next generation and we truly believe we can change the way we all experience events.

Get a Demo

How much does a Festfeed app cost?

Depending on the amount of functionality you need, we’ll work with you to design a proposal that fits your organization. We then charge a small monthly hosting & maintenance fee that is tiered to scale with you as you grow your database of app users.

Get a Quote

What is the monthly maintenance fee?

The App Hosting & Maintenance Fee covers ongoing hosting of your app, user database, updates and improvements, scheduled maintenance, security and of course, grade-A support.

Is there a way I can try the Festfeed platform first?

Definitely! To experience all of the powerful features included in the Festfeed platform, reach out to us below and we’ll get you set up with a live demo.

Get a Demo

How many events can I host in my app?

As many as you want!

There isn’t a limit to the number of events you can host in your app. We have clients like Outdoor Movies BC who host upwards of 150 events per year!

Your Festfeed app creates a consistent guest experience across every event you run. You can invite past audiences to new events you create, or leverage the push notification and coupon functionality to incentivize your app community to attend your next event.

Attendees can also keep in touch with the friends they’ve made on the app via instant messaging, posts, and groups. Think of every event as a way to grow your own app community!

What kind of support do I receive?

We want to help in anyway that we can.

Our support team is available everyday from 9am – 9pm PST and usually responds within 30 minutes. You can also refer to the support section of our website for guides, graphics, case studies, and walkthrough videos to help educate yourself on some best practices.

www.festfeed.com/support

What platforms does Festfeed support?

We deliver you a branded app built natively for iOS and Android. We also take care of the whole submission process to get your app listed on the Apple App Store and Google Play.

You also gain access to an online web application for creating and managing your events.

Are there ways to integrate sponsors or advertisers?

Glad you asked… 😏

Festfeed apps feature an entire system designed to help you make money!

These take the form of coupons & rewards that can be sent to your entire audience, or select app users. We’ve helped clients build app sponsorship packages that have earned them thousands of dollars in extra revenue. Reach out to learn how we can help you do the same, or learn more about how we’re Shifting the Sponsorship Model.

Download GuideTalk to Sales

Does Festfeed integrate with any social networks?

You bet. Festfeed integrates with Facebook, LinkedIn, and Instagram!

Twitter coming soon…

Is there a way to sell tickets through the app?

Yes. Every event you host in the app has options to include purchase links to your ticket pages.

Other

What type of events does an app work best for?

We pride ourselves on being the easiest way to build and communicate with event communities. Whether that be for a festival organizer, outdoor movie company, conference producer, event venue, wedding planner, or corporate meeting planner. We’ve worked with clients of all shapes and sizes to bring their event communities under one roof.

Our goal is to provide you with a suite of powerful tools to engage and communicate with your audience in ways like never before. If you host events with a schedule and attendees, you can benefit from having your own Festfeed app!

Get the Guide

How do I add events to my Festfeed app?

You have three options for adding events to your app.

  1. Build it right within the app on your iPhone.
  2. Build it online using the event page builder (coming soon).
  3. Pull the event information from a Facebook event you’ve already created (on web or mobile).
Get Started

How long will it take to add an event to my Festfeed app?

Adding an event to your Festfeed app takes less than 5 minutes. The process is instant if you opt to pull the event information from a Facebook event you’ve already created!

Start Building

Can you build a custom feature for my app?

Definitely!

If you can dream it, we can build it. We’ll work with you to define the scope of the project and give you full transparency with the costs.

Get a Quote

I have an event right around the corner, when should I get started?

We can have a branded Festfeed app in your hands in less than 3 days. That being said, we like to recommend giving yourself at least two weeks to add your event information and begin marketing your app to the attendees!

Order Now

About the app

Why would people download my Festfeed app?

Here are the top 7 reasons people will download your Festfeed app:

  1. To improve their experience and stay updated with relevant info.
  2. To receive awesome rewards!
  3. To join the conversation and feel heard.
  4. To find their friends.
  5. To share content and be recognized as an event influencer.
  6. To network and connect with all the other people attending your events.
  7. To avoid FOMO!

How can I get people to download my app?

There are a ton of different ways you can build your app community. To get started, take a look at this handy content guide we put together all about Building an App Community.

Get the Guide

What type of analytics can I collect?

All the analytics we collect are served up in an online dashboard, available to you at anytime. The information available includes:

– Total App Downloads

– Users by Gender & Age

– Downloads by Operating System

– App Sessions per User (Whose most engaged)

+ Dozens more…

We work with our clients to define the specific business insights they want to uncover about their community. We then build and design an analytics dashboard customized to their specific situation. Reach out to us to learn about what information we can help you uncover, or check out some of our client case studies to see what they learned!

Case StudiesI Want to Know More

What features will my Festfeed app have for the attendees?

Festfeed was built with the attendee in mind, and as such has a host of features to make their event experiences better. From the moment they create an account, attendees are immediately given the opportunity to begin connecting with friends on the app. Searching for friends is something we have seen over 40% of our users take advantage of within their first two minutes of being on the app.

Beyond connecting with friends to attend events together, your app will let users instant message one another in private messaging feeds, make private groups so they can share content amongst each other, and share their locations with friends so loosing each other at your events becomes a thing of the past.

On top of making events more social, Festfeed acts as the go-to source for information while an event is taking place. Attendees can view updated event schedules, set custom reminders for parts they can’t miss, check-in with a customized map to navigate their way through your venues, obtain sponsor rewards or recognition in the form of coupons, as well as see a list of all the other people attending!

Get a Demo

If I have lots of events, how do people find the right one?

We’ve got ya covered. Two ways:

  1. They can download the app and search for the event
  2. Using the unique URL system

Every event you add to your app has a unique URL attached to it. These links bring users through a branded sign-up experience, so they feel connected to a specific event throughout every step of the process. Schedule a demo below and we can show you how it works. 

Get a Demo

Will my app work with low, or no service?

Currently, your Festfeed app requires an internet connection to experience full functionality.

That being said, we use core-data to preserve important info like schedules and maps even when service signals are low or non-existent.

What about privacy?

We take privacy very serious, but we make it super simple:

Public Events – Anyone who downloads your app can view, attend, and post in the event.

Private Events – Users have to be invited to the event from within your app, or come through a unique download link to access it.

Public Profiles – Anyone in your app can view the content the user has posted and the friend connections they have made.

Private Profiles – Only friends can see content the user has posted and the friend connections they have made.

How do I get people to download my app?

It all starts with a solid communication plan. Beyond communicating the awesome ways that Festfeed benefits the attendees, there are a ton of creative ways you can get people to join your event community.

Start by taking an inventory of the digital marketing channels at your disposal for promoting your app’s download link. The best way to push attendees to click your link, is with a little incentivization!

The next thing to do is decide on some graphics that you think will resonate with your audience. A picture is worth a thousand words, and a video can go even further. We’ve got a lot of resources that can help you get some ideas, source some graphics, and build and a communication strategy for building your app community. Dig into the resources above for some inspiration on where to get started.

How do I edit/update the content of my app?

Festfeed apps were built mobile first, meaning you have all the power you need to update almost every aspect of your app and event pages right from your iPhone. We also integrate seamlessly with Facebook Events, meaning you can pull any Facebook events you’ve created directly into your Festfeed app!

I Want to See

How much space will my app take up on a user’s phone?

Festfeed takes up 26mb of phone space.

For comparison, Facebook (without instant messages) takes up 152mb. 😝